WE MAKE IT EASIER FOR YOU TO MANAGE YOUR TENANCY MATTERS
APPLYING FOR A PROPERTY
Please ensure that the tenant application form provided to you is completed corectly and thoroughly. Remember to attach a copy of identification.
Completed application forms should be emailed to us a.s.a.p. , so you have the best possible opportunity to secure the property.
If you are an approved applicant, you will be charged a screening/credit check fee of $39.50 per approved applicant.
If you are an approved applicant, we will require an email from all applicants immediately confirming that you agree to accept the tenancy. You will then be required to sign the tenancy agreement and to pay a bond of 4 weeks rent promptly on approval. Bond must be paid to our bank account exactly as specified.
A tenant application form can be printed off below.
We have a strict no smoking policy and a zero tolerance policy to late rent, unkept apartments, drug use or manufacture, parties, loud, offensive and bad behaviour!
CONTACTING US DURING TENANCY
During the tenancy for all non urgent issues, please email or text us. For anything urgent, please call us on our mobile, text or email us 24 hours a day, 7 days a week.
Please refer to the tenant information form provided to you on approval.
OCCUPANCY
Tenants named on the tenancy agreement are the only people who are allowed to reside at the property. If you wish to add a person to the current tenancy agreement, please contact us and we will be able to assist you.
ELECTRICITY/PHONE/INTERNET/GAS/SKY TV
Arranging and paying for these services is your responsibility. You may choose which ever provider you prefer. If you are arranging UFB, SKY TV or Telstra, you must get our consent in writing first.
MAINTENANCE
EXTRACTION FANS
Please keep your extraction fans on whenever you are cooking in the kitchen or if you are showering or using the dryer in the bathroom.
ELECTRICITY
If your power is out for any reason, please do the following before calling us:
- Check your switchboard, is a switch tripped or fuse blown?
- Did you have the dryer or shower on? If so, see above.
- Is there power out in your street or is your neighbours power out? If so, this may be an issue beyond our control.
Be very careful when touching fuses etc in your switchboard, if in doubt then contact us!
LIGHTS
If any lights are out, put a replacement lightbulb in first but you will need to ensure you are using the correct lighbulb for that light fitting. If it still doesn’t work then check your switchboard for a tripped switch or fuse blown. It is your responsibility to replace light bulbs during the tenancy.
WATER
If your water is out, please call Wellington City Council on 499-4444 to determine if there is a problem with water supply in your area.
CONTACTING US
During the tenancy for all non urgent issues, please email or text us. For anything urgent, please email, text or call us on our mobile 24 hours a day, 7 days a week.
For all non urgent maintenance issues, please email or text us. For all urgent maintenance, please email, text or call us on our mobile 24 hours, 7 days a week.
It is your obligation to advise us of any repairs or maintenance promptly. If you don’t and the situation gets worse, you may be charged costs.
Please read this website, your tenancy agreement and tenant information form provided on approval before contacting us for non urgent issues, as you may find the information you require.
CLEANING
Please ensure that you keep your property clean at all times and that rubbish is kept under control. Your typical duties should include:
- Emptying filters on a regular basis of dryer, washing machine and dishwasher.
- Keeping your oven and fridge clean.
- Cleaning any mould or mildew of any walls, ceilings and cupboards.
- Kitchen extraction fans inside and out.
- Kepping toilets and showers clean.
Do not clean blinds, drapes or curtains without contacting us first. If you clean blinds, drapes or curtains without our consent and you damage them, you will be charged for full replacement.
If you put your rubbish collection on the street, you can call WCC on 499-4444 and they will advise you of your rubbish and recycling collection days.
If any repairs or maintenance call outs are false, a result of your neglect or damage or if you have misdiagnosed the problem, then you may be charged the associated costs.
RENT PAYMENTS
We have a “ZERO” Tolerance Policy for rent arrears, that’s any rent payments that are missed or late.
All rent payments must be paid on their due date and into our specified bank account stated on the tenancy agreement. Rent payments are due weekly in advance, in lump sum payments and referenced as specified on approval.
You should avoid making cash payments into our bank account as this can be hard to trace. If for any reason you have to pay cash, contact us and we will arrange collections. A $15 minimum fee applies for cash payments.
If you are living with others, we strongly advise that you set up a joint bank account. This may protect you against a bad tenant spending anyone’s rent and it is a good way to keep on top of your flat expenses.
Please ensure that rent payments are made on time. If for any reason you miss a rent payment, please contact us.
Remember, missed rent payments will not go away.
Failure to keep on top of your rent payments may result in bad references, bad credit ratings, listing on national tenancy database which prospective landlords and employers may view, tenancy tribunal and/or eviction proceedings.
TENANCY ASSIGNMENT OR SUBLETTING
All our tenancies are fixed term tenancies. If you wish to leave before the expiry date of your tenancy, you must apply to do so in writing. The following steps must be taken but are not limited to:
- You must advertised and source a replacement tenant(s) that Command PM approves of.
- You must source a replacement tenant(s) that any remaining tenants approve of.
- You must ensure that all tenant applications, tenancy agreements, bond lodgements, payments etc are completed.
- You must pay the administration assignment fee before you are released from the current tenancy.
- You must ensure all rent is paid up to date, that your room and the property has been thoroughly cleaned, all your possessionsan rubbish are removed, all keys returned, all outstanding amounst are paid and all damages paid.
Command PM reserves the right to deny any applicants. If this eventuates, you must keep advertising until a suitable replacement is found.
If for any reason a successful replacement changes his/her mind before signing the tenancy agreement and payig the required amounts, then you will remain legally bound to the current tenancy agreement until a suitable replacement is found.
INSURANCE
We request that you take contents insurance cover with public liability and any additional cover you deem necessary. You must pay and arrange for your insurance policy, by doing so this may save you down the track if a situation occurs that you are invloved in or liable for.
INSPECTIONS
Your first inspection will usually be conducted the day you move in or the day before. Then routine inspections will be carried out during the tenancy every 2-4 months with a minimum of 48 hours notice. You do not need to be present for inspections, but are more than welcome if you wish. This process usually only takes 20 -30 minutes. Please have your property presented to an immaculate standard. If your inspection is not passed as acceptable, you will be notified of what you have to remedy and another inspection will be booked.
KEYS
If you lock yourself out, we charge an $85 call out fee to come and unlock the door for you if we are able to. If we can’t, you must then call a locksmith and pay the charges for this. Do not attempt to break open the door/window, tamper with the lock etc as this will usually create a far more expensive cost to repair that you wil be charged for. If you lose or require an extra key, you should call us and we will arrange a replacement key. Keys are $35 minimum which you will be required to pay before we deliver the extra or replacement key to you.
TENANCY ISSUES
If you have any concerns, require information or advice about your tenancy situation, have conflict with a neighbour or tenant, safety or security concerns, wish to lay a complaint, rent problems, maintenance or any other tenancy related issues. Then please contact us via email initially if not an emergency, we are only too happy to help you and there is usually a solution that we can provide.
END OF TENANCY
When the end of your tenancy date is near or has been confirmed, we will contact you about the vacating process in which you must follow. We will also be advertising the property and will give you notice when wanting to show prospective tenants through. Please ensure you have the property presented to an immaculate standard for viewings.
FIRE AND SECURITY SYSTEMS/CCTV/INCIDENTS/CALL OUTS
If your guests or any tenants from your property are caught activating the fire alarm maliciously, deliberately or by accident, you will be liable for these charges which exceed $1500.00 per activation and includes CCTV charges. We have ZERO tolerance for fire alarm activations, it wastes valuable NZ Fire Service resources, endangers tenants lives and wastes time and money. The Police may be contacted resulting in possible prosecution and trepass notices.
If your guest or any tenants from your property activate a security alarm maliciously, deliberately or by accident, you will be liable for these charges which includes CCTV charges.
If you are caught giving out security access codes, cards or keys to anyone who is a not a tenant, then you will be charged for changing of cards, pin codes and/or locks etc and CCTV charges. This can be expensive.
If your guests or any tennats from your property are caught activating the emergency door relese when it’s not an emergency, you will be liable for these charges which includes CCTV charges.
CCTV charges are $115 minimum per event/incident for your guests or any tenants from your property, you will be liable for these charges.
Call out charges apply at $85 minimum per event for your guests or any tenants in your property, you will be liable for these charges. Call outs are initiated for but are not limted to: incidents, noise, parties, deck activity, complaints, fire alarm activations, security issues, vadalism, criminal/malicous/threatheing behaviour, etc.
Remember, you are liable for any damages, charges, fees or costs that your guests or any tenants from your property cause anywhere in or on the property. This includes common and exterior areas.
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